單項(xiàng)選擇題What tool is used to estimate the hardware server resources required for an IPCC Express deployment?（）

A.IPC Resource Calculator  
B.CTI Port Calculator 
C.Configuration and Ordering Tool  
D.CRS Applications Administration  


您可能感興趣的試卷

你可能感興趣的試題

1.單項(xiàng)選擇題What is the typical number of trunks in a Call Center?（）

A.equal to half the number of IVR ports  
B.greater than the number of IVR ports plus the number of agent phones  
C.less than or equal to the number of IVR ports plus the number of agent phones  
D.twice the number of IVR ports plus the number of agent phones 

2.單項(xiàng)選擇題What formula do you use to calculate the number of Voice Gateway ports? （）

A.Erlang A  
B.Erlang B  
C.Erlang C  
D.IVR ports + agent phones  

3.單項(xiàng)選擇題What formula do you use to calculate the number of agents in a Call Center?（）

A.Erlang B  
B.Erlang C  
C.AHT * BHCA  
D.VG ports + IVR ports  

5.多項(xiàng)選擇題CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceability capabilities?（）

A.Tool to collect syslog messages from multiple sources  
B.User Tracking to track IP telephones  
C.Diagnostic trace tools to analyze connectivity  
D.Monitoring of Cisco voice elements  
E.Problem alerts for operations personnel

最新試題