單項選擇題酒店服務(wù)質(zhì)量的構(gòu)成包括以下哪幾個部分（）①設(shè)施設(shè)備質(zhì)量②服務(wù)產(chǎn)品質(zhì)量③實物產(chǎn)品質(zhì)量④環(huán)境氛圍質(zhì)量⑤安全衛(wèi)生質(zhì)量

A.①②
B.①②④⑤
C.①③⑤
D.①②③④⑤


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4.單項選擇題When a hotel overbooks a sell-out date，it is taking the risk that（）

A.more guests will under-stay than the number of rooms by which the hotel has overbooked
B.more guests will cancel than the number of rooms by which the hotel has overbooked
C.more guests will no-show than then umber of rooms by which the hotel has overbooked
D.all of the above

5.單項選擇題Which criteria for businesses that can effectively use RM below is wrong？（）

A.Their variable costs are much more than fixed costs.
B.Their demand can be segmented into classes.
C.There can be substantial fluctuations in the demand.
D.They have a relatively fixed total capacity.